Return Policy
Right of Withdrawal (Return Rights)
You have the right to cancel your order within 14 days of receiving it, without giving any reason. After submitting your cancellation, you have another 14 days to return the items to us.
Once we have received and inspected the returned items, we will refund the full purchase amount, including the original shipping costs.
🔁 Please note:
Return shipping costs are at your own expense. These typically amount to approximately €7.25 per parcel, depending on your carrier. Please check your shipping provider’s website for exact rates.
Returned products must – where possible – arrive in their original condition, in the original packaging, and include all supplied accessories.
To exercise your right of withdrawal, please contact us by email at:
📧 support@peakandshine.com
We will issue your refund within 14 days of your return request, provided we’ve received the goods in proper condition.
📍 Return Address
Peakandshine
Attn: Returns
Queenstraat 14
6663 HC Lent (Nijmegen)
The Netherlands
🚚 Shipping Policy
Delivery Time
We process your order with great care. The average delivery time is currently 5 to 10 working days.
Please note this is an estimate – actual delivery times may vary depending on your location and logistics.
Delays During High Demand
In periods of unexpectedly high demand, delivery delays may occur. We appreciate your understanding and assure you we do everything possible to ship your order as quickly as possible.
Shipping Carrier
Your order will be shipped via DHL, a reliable international logistics partner offering full tracking.
Additional Shipping Options
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Free Shipping: We offer free shipping on orders over a certain value.
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Insured & Priority Shipping: For an additional fee, we offer a tracked, insured, and prioritised shipping option.
💬 Customer Support
If you have any questions regarding shipping or your order, feel free to contact us at:
📧 support@peakandshine.com
Thank you for your trust – we’re excited to have you as part of the Peak & Shine community.